Lock Out Policy

Two Options:

1. Call a locksmith – They will expect payment upon arrival. They will drill out your lock leaving your apartment unsecured. The next business day we will then change the locks and provide you with new keys. Clachan RVA charges $75 to replace locks.
2. Call emergency maintenance – There is a $100 charge for our maintenance staff to unlock your apartment after hours. This is paid directly to the staff member responding and is due upon arrival.

What Is a Maintenance Emergency?

1. No electricity at all
2. Broken or non-working  locks (does not include lock outs)
3. No heat (when outside temperatures are below 50 degrees)
4. No air conditioning  (when a heat advisory has been issued)
5. No water 
6. Toilet not functioning (only in 1 bathroom apartments)
7. Flooding
8. Leaks